Terms & Conditions

 

 

All purchases from the website are subject to the terms and conditions set out below. Please read them carefully before placing an order as, in purchasing from the website, you indicate your understanding and agreement to being bound by these terms.

1. Payment and order processing

We accept payment via the secure PayPal system worldwide. Please see PayPal’s website for their user agreement including security arrangements. Orders will be dispatched once we receive notification your payment has been confirmed, generally within 7 days.

As products are most often made to order, the lead times on items can be up to 4 weeks if the product is not currently in stock. You will be kept up to date on your expected delivery times for any orders placed.

Custom colour combinations are possible for wholesale orders. Please get in touch with your request and I can advise the feasibility.

2. Prices

All prices are in Australian dollars and include Goods and Services Tax (GST) of 10 percent. Online prices may be subject to change without notice, and may differ from prices available elsewhere.

International shipping is not currently available.

3. Products, care and maintenance

We aim to display accurately the colour of products that appear on the website. However, as the actual colours you see will depend on your monitor and/or printer, there is no guarantee that the display of any colour will exactly reflect the colour of the product on delivery.

Please note also that our products are manufactured and printed by hand or utilising traditional production methods. Irregularities in materials, fabrics or prints are characteristic of the manufacturing process, and are an integral part of the design. As such, there may be slight markings or variations in appearance (including in colour or finishing) which are technically unavoidable and/or intentional.

To care for your fabrics and ensure their longevity, all items should be hand washed in cold water or dry cleaned. As all textiles are hand printed and screen printed, the quality of the print will fade over time in a machine wash.

4. Shipping

All orders are shipped from Melbourne using Australia Post or Direct Freight. The shipping costs will be calculated at checkout. 

5. Returns

We commit to comply with all our legal obligations that relate to your warranty and other consumer guarantee rights.

All items are thoroughly checked before sending and packaged with care. However, in the unlikely event that you receive an item that is faulty or damaged, please contact us by phone or email to arrange a refund or replacement. Please note that custom-made orders cannot be returned or refunded.

There are no exchanges on sale items.

6. Privacy Policy

We do not receive your credit card details for payments made through PayPal. We will not disclose or use for any secondary purpose personal information that you provide to us including your name, address, telephone number and email address.